Warranty Policy
At Caftan Elegance, we take pride in the quality and craftsmanship of our products. Our warranty policy ensures that our customers receive high-quality garments free from defects.
1. Warranty Coverage
We offer a 30-day limited warranty from the date of delivery, covering:
- Manufacturing defects in stitching, fabric, or embellishments.
- Faulty zippers, buttons, or closures.
2. What Is Not Covered?
Our warranty does not cover:
- Normal wear and tear, including fabric pilling or fading.
- Damage caused by improper washing, drying, or ironing.
- Alterations or modifications made after purchase.
- Accidental damage, stains, or misuse.
3. How to Claim Warranty?
If you believe your item has a manufacturing defect:
- Contact us at support@caftanelegance.shop within 30 days of receiving your order.
- Provide your order number, clear photos of the defect, and a description of the issue.
- Our team will review your request and offer a replacement, repair, or store credit if the issue falls within warranty coverage.
4. Warranty Resolution
- If approved, we will replace or repair the defective item at no extra cost.
- If the exact item is unavailable, we may offer store credit or an exchange.
- Customers are responsible for return shipping unless the defect is confirmed.
5. Limitations
- This warranty is valid only for original purchasers from Caftan Elegance.
- We reserve the right to refuse warranty claims that do not meet our policy terms.
For any questions regarding our warranty, please reach out to us at support@caftanelegance.shop.
