Shipping And Delivery Policy

At Caftan Elegance, we are committed to delivering your orders in a timely and secure manner. Please review our shipping and delivery policies below.

Processing Time

  • Orders are typically processed within 2-5 business days (excluding weekends and holidays).
  • Custom-made or pre-order items may require additional processing time.

Shipping Destinations

  • We ship worldwide to most countries.
  • If you are unsure whether we ship to your location, please contact us at support@caftanelegance.shop before placing your order.

Shipping Options & Estimated Delivery Time

Shipping Method Estimated Delivery Time
Standard Shipping 5-14 business days
Express Shipping 2-5 business days
  • Delivery times may vary based on location, customs processing, and carrier delays.
  • Express shipping is available for select destinations and will be displayed at checkout.

Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can use this tracking number to monitor your package’s status.

Shipping Costs

  • Shipping costs vary depending on the destination and selected shipping method.
  • The total shipping fee will be calculated at checkout.

Address Changes & Delivery Issues

  • If you need to update your shipping address, please contact us immediately before your order is shipped.
  • We are not responsible for orders shipped to incorrect addresses provided by customers.
  • If your order is marked as delivered but you have not received it, check with neighbors or your local post office before reaching out to us.

Customs, Duties & Taxes

  • International orders may be subject to customs duties and import taxes, which vary by country.
  • These charges are the responsibility of the customer and are not included in the order total.

Refused or Return-to-Sender Packages

  • If a package is refused or returned due to an incorrect address or failure to collect it, the customer may be responsible for additional shipping fees to resend the order.

For any shipping-related inquiries, feel free to contact us at support@caftanelegance.shop.