Refund Policy
At Caftan Elegance, we take pride in delivering high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our refund policy below.
Returns & Refunds
- We accept returns within 14 days of delivery.
- Items must be in their original condition, unworn, unused, and with all tags attached.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Refunds will be issued to the original payment method once the return is received and inspected.
Non-Refundable Items
We do not accept returns or refunds for:
- Custom-made or personalized items
- Items marked as final sale
- Items that have been worn, washed, or altered
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at support@caftanelegance.shop with your order number and photos of the issue. We will arrange a replacement or refund.
Refund Processing Time
- Once your return is received and inspected, refunds are processed within 5-10 business days.
- Depending on your payment provider, it may take additional time for the refund to reflect in your account.
Exchanges
If you wish to exchange an item, please follow our Returns & Exchanges process. Exchanges are subject to stock availability.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank account.
- Contact your credit card provider, as processing times may vary.
- If the issue persists, contact us at support@caftanelegance.shop.
For any further inquiries regarding our refund policy, feel free to reach out to us.
