Frequently Asked Questions (FAQs)

ORDERS

Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at support@caftanelegance.shop. Once the order has been shipped, we cannot make changes or cancellations.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

My received item is damaged: what should I do?

If your item arrives damaged, please contact our support team within 48 hours of receiving your order. Send us an email at support@caftanelegance.shop with your order number and photos of the damaged item, and we will assist you with a replacement or refund.

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SHIPPING

Where does Caftan Elegance ship to?

We offer worldwide shipping. If you are unsure whether we ship to your location, feel free to contact us.

Do you offer express shipping?

Yes, we offer express shipping for select locations. Shipping options and costs will be displayed at checkout.

How long does it take to receive my order?

Processing time is typically 1-5 business days, and delivery times vary based on your location:

 

• Free shipping: 4-10 business days
• Standaard shipping: 2-5 business days - 50 Euro

Can I change my address after the order has been placed?

If you need to update your shipping address, contact us immediately at support@caftanelegance.shop. Changes can only be made before the order is shipped.

Refused or return-to-sender package?

If a package is refused or returned to us due to an incorrect address or failure to collect it, you may be responsible for additional shipping costs to resend the package.

My order should have been delivered, but I have not received anything: what should I do?

First, check the tracking information. If the package is marked as delivered but you have not received it, check with neighbors or your local post office. If you still cannot locate it, contact us for assistance.

RETURNS & EXCHANGES

Can I return an item?

Yes, we accept returns within 14 days of delivery, provided the item is in its original condition. Contact us at support@caftanelegance.shop for return instructions.

How can I return an item for an exchange?

To exchange an item, email us your order details and the product you would like in exchange. We will provide you with further instructions.

I want to exchange an item: how can I ship it?

Once your exchange request is approved, you will receive the return address and shipping instructions. Customers are responsible for return shipping costs unless the item is defective.

Until when can I exchange my product?

Exchanges must be requested within 14 days of receiving your order.

What can I do if I do not find something else to exchange my order?

If you don’t find a suitable exchange, we can issue a store credit for future purchases.

PAYMENT

Which payment methods can I use?

We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.

TAX & DUTY CHARGES

Do I have to pay additional duties or taxes for international orders?

International orders may be subject to customs duties and taxes, which are determined by your country’s regulations. Customers are responsible for these additional charges.

For further assistance, feel free to contact us at support@caftanelegance.shop.